We look forward to the day when we can welcome you back to Glacier Bear Retreat. Planning for that day, we’ve made a few changes to keep our guests safe during their time with us by instituting some new policies detailed here. 

– Deeper cleaning and sanitization including disinfecting all hard surfaces with anti-bacterial/anti-viral cleaning solutions. This means we’ll require longer for cleaning, so check-out has been moved to 9 am from 10 am, and check-in has been moved to 5 pm from 4 pm to allow our cleaning staff the time needed to thoroughly clean. Thank you for your understanding in helping to keep you safe. 

– New keyless entry that allows self-check-in for guests to enter anytime after 5 pm. While we pride ourselves on the personal service we’ve provided to our guests, including in-person check-ins, we want you to know that we’re still here for you, even if we’re not there to greet you in person upon arrival. We’ve created a welcome video and hopefully, you’ll feel welcomed even though we’re not there personally to greet you. We’re still available to you 24/7 by phone, text, or video chat. Just let us know what you need!

REVISED CANCELATION POLICY:

We’ve also revised our no-cancellation policy to help accommodate the unexpected, in the unlikely event of a governmental shut down:

For COVID-19: If the reservation must be canceled due to a Federal, State or Municipal governmental regulation, then we will offer you your choice of a full refund (less third-party processing fees) to your method of payment, or a 100% Snow Bear credit that can be used anytime pending availability, for 24 months from the date of cancelation.

TRAVEL INSURANCE: We highly recommend you purchase travel insurance as there is no refund for cancelations. We have made arrangements with Nationwide Insurance to offer full coverage that can be canceled for any reason, for 10% of your vacation cost. You must purchase the travel insurance within 7 days of booking your reservation. You can find the details and book travel insurance here.

Thank you for your understanding and we look forward to welcoming you to Glacier Bear Retreat very soon! Until then, stay safe!

 

This Post Has 0 Comments

Leave a Reply

Your email address will not be published. Required fields are marked *